The Vermont Council for Quality is pleased to announce that the VA Medical& Regional Office Center (VAM & ROC) in White River Junction is therecipient of the 2003 Governor’s Award for Performance Excellence.Governor James Douglas will honor the VA at the Vermont Council forQuality Annual Recognition and Award Ceremony hosted by NorwichUniversity, February 18, 2004.The Governor’s Award for PerformanceExcellence recognizes organizations in Vermont that successfully achieveperformance excellence within their management and operation. Awardrecipients undergo a series of in-depth assessments and evaluations byVermont Examiners that analyze productivity and organizationalperformance.”The Governor’s Award for Performance Excellence is the highest honor anorganization can receive for its organizational performance,” saidGovernor Douglas. “During these challenging fiscal times, it is refreshingto honor a health care organization for taking strides to improvemanagement and operational effectiveness while working toward the commongoal of ensuring Vermont maintains the health of its veterans and theirfamilies.””The entire workforce at our main campus in White River Junction and atour VA Community Based Outpatient Clinics in Bennington, Colchester,Littleton, NH and Rutland, deserves credit for this wonderfulrecognition,” said Gary DeGasta, Director of the VAM & ROC. “Theirdedication and commitment to continually improve quality of the healthcareand services we provide to Vermont and New Hampshire veterans areevidenced in the recognition this prestigious award bestows. TheGovernor’s Award is the hallmark of the White River Junction VA’s qualityimprovement journey. With the continued involvement and support of ourworkforce and our key customers and stakeholders, we remain committed toimprove our systems and processes and to better serve America’s Heroes -our deserving veterans.”The VA Medical & Regional Office Center, White River Junction wasestablished in 1937. The Medical Center is a 60-bed teaching hospitalaffiliated with the Dartmouth Medical School and the University of VermontCollege of Medicine as well as numerous other nursing and allied healthprograms. It provides primary and specialty acute care services to nearly22,000 Vermont and New Hampshire veterans. The Regional Office administersover $79 million in compensation & pension benefits/service annually toapproximately 9,200 beneficiaries.The White River Junction VAM & ROC has demonstrated a long-term commitmentto achieving performance excellence in all aspects of the organization.Through quality-minded leadership, a culture of continuous improvement,and dedicated staff, who maintain a strong focus on patient satisfaction,the Center has achieved role model practices and results in the keycategories of the Performance Excellence Criteria, based on the NationalMalcolm Baldrige Quality Award.Founded in 1996, the Vermont Council for Quality is a non-profit thathelps Vermont organizations improve performance and competitiveness. VCQ’sproducts and services include a comprehensive organizational assessmentthat identifies strengths and improvement opportunities and serves as thefoundation for the Vermont Council for Quality Award process. In addition,VCQ provides continuous improvement education and training, and brokersimprovement-related resources, information, knowledge, and best practiceswithin and between Vermont organizations.